Privacy Policy – SouqVape.com

Welcome to souqvape.com. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or contact us.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

When you make a purchase, register an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Details (processed securely via third-party gateways)

b. Non-Personal Information

We automatically collect certain data when you browse our site, such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referral sources (e.g., Google, social media, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate order updates, offers, or support responses
  • To improve our website’s performance and customer experience
  • To prevent fraudulent activities and ensure transaction security
  • To comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payment transactions are processed through secure, encrypted payment gateways.
SouqVape does not store or have direct access to your full credit/debit card information.
Your financial details are handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) compliance standards.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience.
Cookies help us:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and user behavior
  • Deliver personalized content and offers

You may choose to disable cookies in your browser settings, but doing so may affect some site functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, please note that no online platform can guarantee 100% data security.

6. Third-Party Services

We may use third-party services such as:

  • Payment gateways (for secure payment processing)
  • Shipping companies (for delivery fulfillment)
  • Analytics tools (like Google Analytics for site improvement)

These third parties have access to limited personal information necessary to perform their services and are obligated not to disclose or misuse it.

7. Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request correction of inaccurate or outdated data
  • Request deletion of your account or data (subject to legal retention requirements)

To exercise these rights, please contact us at support@souqvape.com.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

After this period, your data is securely deleted or anonymized.

9. Age Restriction

SouqVape.com does not knowingly collect or store data from individuals under 18 years of age. If we become aware that we have inadvertently received such information, we will delete it immediately.

10. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
We encourage you to read the privacy policies of any linked websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our site after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: support@souqvape.com
🌐 Website: souqvape.com